ROI IT

We partner with BMC Software Educational Services  to deliver the following workshops:

BSM Airport Simulation -- This awarding winning experiential learning simulation gets everyone on the same page and very enthusiastic about what  Business Service Management  principles can do for your organization. A "must do" for any organization considering ITSM and BSM.

See Video Clip . See Abstract.

Reflection Workshop / IT Transformation Workshop.

This workshop is a 1 day add-on to the Airport simulation and ITIL Executive Overview. Together the leadership team does a business impact analysis, a gap analysis, and comes up with a 30/90/180 day prioritization plan

See Abstract

We are also certified to teach: 

• ITIL V2 Foundation, Practitioner and Service Manager courses
• ITIL V3 Foundation,V2-V3 Service Manager Bridge class.
• ALL ITILV3 Intermediate Courses.
• OSA, SOA, PPO, RCV capability
• SS, SD, ST, SO, CSI lifecycle
• Managing Across the Lifecycle